Workplace Skills

16 courses

Whether it’s your first day on the job or you’re an experienced manager, these courses can help you find new ways to grow as an employee.

1 | Communicating Across Cultures

The course also highlights the importance of keeping your audience’s cultural expectations in mind when creating presentations and how to make your presentations effective in a variety of cross-cultural settings. Finally, the course provides a chance to practice communicating effectively through scenarios involving high- and low-context cultures.

60min.

2 | Essentials of Interviewing and Hiring: Conducting an Effective Interview

This course describes how to proceed with a face-to-face to interview. It covers how to open an interview well, what types of questions to ask, and how to close the interview.

60min.

3 | Monitoring and Improving Performance

This course shows you how to monitor and improve your employees’ performance using a four-step process that covers setting targets, collecting the necessary information, analyzing that information, and responding to performance gaps that appear. It first helps you identify appropriate targets and standards against which you can measure performance. It then introduces different ways of collecting the relevant data and shows you how to analyze the data and decide on appropriate action. Finally, the course presents a technique for dealing with underperformers in a positive and collaborative way.

60min.

4 | Basic Presentation Skills: Creating a Presentation

This course describes how to make these key parts of a presentation – the introduction, support content, and conclusion – memorable and effective. It also explains the purposes for which different presentation aids are used, as well as how to use visuals appropriately. Finally, this course describes how to rehearse a presentation – a key step in building confidence for the real thing.

60min.

5 | Basic Presentation Skills: Delivering a Presentation

This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright – the biggest problem most speakers have. It also explains how to set the right environment for your presentation by making the right choices about room layout and by preparing the room, including the equipment, lighting, and temperature. You’ll also find out how to use your voice and body language to deliver your message clearly and effectively. Finally, the course outlines guidelines for handling audience questions – an area most speakers are also very concerned about. After all, how credible the audience finds you can be swayed by how effectively you answer the difficult questions that come up.

60min.

6 | Basic Presentation Skills: Planning a Presentation

Even the most seasoned public speakers can experience nerves before a major presentation. The successful ones, however, have learned how to make those nerves work for them. For example, a presentation can be immeasurably improved if you devote sufficient time and attention to three key steps – analyzing your audience, organizing your ideas, and selecting an appropriate presentation method. This course describes how to plan effectively for a presentation by carrying out these steps.

60min.

7 | Handling Difficult Conversations Effectively

This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them. Challenges can include a subject who’s not willing to engage in conversation or who looks to place the blame on you. By using various strategies and techniques to overcome these challenges, you can keep the conversation on track, manage your emotions, and progress the conversation to produce positive outcomes.

60min.

8 | Interpersonal Communication: Communicating with Confidence

The course shows you how the essential elements of trust, credibility, and specific confident communication behaviors bring about confident communication and enhance your influence. It highlights the advantages of communicating with confidence, explores the construction of trust and credibility, and clarifies how trust and credibility result in confident communications.

60min.

9 | Interpersonal Communication: Targeting Your Message

This course explores key considerations for planning and delivering targeted messages. It highlights the components involved in communication and describes what to look for when analyzing the needs and wants of your intended audience – even if it is an audience of one. This course also takes you through the selection of an appropriate medium and context for a given message, and suggests strategies for delivering a well-planned message and eliciting feedback after your message is delivered.

60min.

10 | Optimizing Your Work/Life Balance: Maintaining Your Life Balance

This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person’s ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed.

60min.

11 | Optimizing Your Work/Life Balance: Taking Control of Your Stress

This course reviews strategies for coping with stress and avoiding burnout. The course also covers how you can positively change your responses to stress once you are able to recognize how you respond to stressful situations. Relaxation techniques such as breathing and mediation are also covered.

60min.

12 | The Voice of Leadership: Effective Leadership Communications Strategy

This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the appropriate leadership communication styles that can be implemented for various leadership objectives and the communication skills needed to achieve these objectives.

60min.

13 | Time Management: Analyzing Your Use of Time

This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time, and outlines ways to better manage time in accordance with your personality type and energy cycle.

60min.

14 | Time Management: Avoiding Time Stealers

This course focuses on strategies for dealing with common time stealers – procrastinating and taking on too much work – as well as how to handle interruptions. It shows you how effective time management can help you concentrate on the work that is truly productive while dealing both professionally and speedily with your time stealers.

60min.

15 | Time Management: Planning and Prioritizing Your Time

The course also outlines how to sequence and queue tasks to help improve your time management. Finally, it describes how to estimate time frames so you can schedule your tasks effectively and meet your deadlines.

60min.

16 | Using Email and Instant Messaging Effectively

This course covers the basic requirements for using e-mail to communicate effectively. Specifically, you will be introduced to tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.

60min.

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